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Table 2 Implementation strategies targeted to pre-implementation findings and categorized by the ERIC taxonomy [15]

From: A rapid pre-implementation evaluation to inform a family engagement navigator program during COVID-19

 

Application to the communication navigator program

Provide local technical assistance

Engage health information technology experts to assist if needed with communication resources.

Enlist language services to provide support as needed.

Audit and provide feedback

Collect data and provide feedback to navigators and ICU clinicians on outcomes associated with the program including family experiences and outcomes.

Regular debriefing meetings to enable identification and tackling of implementation challenges.

Develop educational materials/create online learning communities

Create educational resources and make them available for access online; documents amenable to continuous update as new knowledge and operations are available.

Conduct ongoing training

Navigators meet with a leader weekly to review cases and ensure procedures are being followed.

Promote adaptability

Clarify ways the navigator role can be tailored to meet individual needs and specify which elements of the innovation must be maintained to preserve fidelity.

Assess and redesign workflow

Monitor progress and adjust operational processes to continuously improve the efficiency and impact of the program. For example, we created an electronic health record note template to standardize information exchange (Supplemental File).

Identify and prepare champion

Reach out to respondents’ recommended champions and engage them with the program

Engage community resources

Organize community resources such as free phone and Internet access from local providers.