Table 1 Example key insights, opportunity areas, and solutions and workflows
Example key insights | Example opportunity areas | Example solutions/workflows |
|---|---|---|
Sending video-recorded role plays over WhatsApp may be helpful when in-person supervision is not possible | How might we structure video role playing to ensure maximum benefit? | Lay counselors will conduct role plays together; Supervisors will communicate what content they would like role played before. |
WhatsApp use may be limited in communities without strong network connection | How might we build workarounds to ensure messages can be sent in poorer connection areas? | The lay counselor with best connection at home or on their commute will be tasked with sending the role play asynchronously |
Counselors often turn off their data connection when not in use | How might we ensure counselors can access data when necessary without spending data when not necessary? | Lay counselors and supervisors will pre-select times during each day where they plan to turn on data and send communications |