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Table 4 Delegator coaching sub-theme exemplary quotes

From: A peek behind the curtain: exploring coaching styles within the implementation and sustainment facilitation (ISF) strategy in the substance abuse treatment to HIV care study

Delegator sub-theme

Exemplary quotes

Being accessible to the team

“So if there’s ever parts that are feeling difficult, stressful, struggling, questions that you cannot easily get answered, just get with me. Give me a call, send me an email, and then it’s my job to track that down for you and to sort that out for you. That’s how we make sure that you are able to be successful with this work, so I want to invite you at any point to make sure you are doing that.”

“If there’s any questions, just shoot me an email, give me a call. I mean, you can also speak directly with Brian and/or his team members who are supporting the research process, obviously, in terms of those procedures and protocols. But touch base with me if there’s any questions, or I can talk to them.”

So if there’s a question, frustration, issue, concern, just shoot me a quick email. I’ll get right on it, get back to you, let you know what’s what. So feel free to do that as we move along.

Providing specific directions

“And the timing, it sounds like, is important too in terms of this consensus that you have that, you know, we need a smaller work group that gets rolling, and then we need to work toward including others. And we have to do that, I would say, as soon as possible. But the trick is determining what is as soon as possible?”

“And maybe what you could do is, as you are doing that, maybe talk to [staff member] about that as well because we are reviewing some of hers. Like, you know, just have her take a look at those and say, okay, [staff member], you can also do the same thing. And you guys could make it into a little, you know, study project between the two of you.”

Being directive about expectations

“So each month I’m going to ask you to give me your sense of how it’s going in terms of recruiting people. Is it everything is perfect, some room for improvement, or major room for improvement?”

Affirming independent actions

“You’ve been doing some marketing and letting people know that you are doing this. You have people who you are all set to go ahead and recruit and do the part one screen on and then randomize and do the part two. So you have got yourself in good position to get started.”

“But for the time being, what you are starting to systematize … taking on this role of screening. And that’s why … as you were talking about what it will look like [at HSO] in a couple of months as the study goes away, and, [staff], you were starting to think about how it would just look regularly that everybody’s annual screening has this piece [MIBI] to it where they just regularly get that, that’s very akin to that whole idea.

Between meeting expectations

“So between now and the next time we meet, it’s not a big deal, just maybe touch base with each other and think about something you all have implemented as an organization. You can tell me a little bit about that, and we can have a discussion about how you have been doing with that particular implementation and sustainability and then how that’s going to reflect on this project.”

“There’s one piece of homework that I will have you do between now and the next time we do our call. And in just a minute, we are going to schedule that. I’d like you to think about an implementation that you have done successfully at some point in the past because that’s usually a nice place for us to start talking about implementation. So the first sort of topic for our next call will be to think about those elements of that successful implementation. It will probably reflect some of the strengths of your culture, your team, and we want to harness those.”