Table 5 Exemplary quotes from the expert coaching style

Preparation

The whole science of organizational change and how institutions really sort of adjust and adapt new ways and new innovations over time to be competitive and be reactive to what clients need and what better treatments and services can be delivered.

Implementation

This [project] is contributing to the science that hopefully will be expanded and diffused across the country to help really other … AIDS service organizations pick up what you have sort of learned and made your way through early on in trying out this new service.” I’m a big fan of the gift cards and the whole contingency management, best practice, and using these rewards and incentives, regardless of whether or not you are involved in a research project, because, as you know, they are really effective. They’re nice ways to engage folks and get people’s attention.

Sounds like you are making some adjustments a little bit further upstream that will help alleviate that for the time being as well. And so, you know, maybe we can hold that off if you choose. Otherwise, I’d be happy to talk about some thoughts or some experiences that I have on that too.

Sustainment

You’ve been describing the circumstance and the environment around [agency] is there’s just a, there’s a desire. … But even looking forward, it’s a little bit unclear … on exactly how it may be regenerated in the future on that. But the commitment is still there. And so it would be really neat to be able to come up with a couple of ways to really to drive toward, set as goals, to be able to, [sustain the MIBI]. From my organizational change engineering perspective here, a couple things really stand out, and one is that … you found it very beneficial to your environment, being able to get in and use that motivational interviewing technique to work better with the clients, to really get a, maybe a richer or deeper understanding of some of who they were.