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Table 3 Description of activities during the exploration phase

From: Implementation of an ED surge management platform: a study protocol

Activity

Objective

Target groups (ED, staff, patients, patient advisors)

Measurement tool and method

Outcome of interest

1. Deliver a presentation

Prepare staff for upcoming changes

ED staff

Virtual presentation

Improved understanding of SurgeCon and obtaining the highest level of support possible

2. Observing the ED’s physical layout

To gain insight into the best next steps to improve layout and gain the greatest efficiency

ED

Qualitative observational method/site assessment checklist

Improved area of operations

3. Recording the clinical and demographic characteristics of hospitals and patients

To assess ED’s organizational and workflow structures

ED

Site assessment checklist

Understanding ED characteristics

4. Conducting patient-reported experiences, patient satisfaction telephone interviews, and semi-structured patient interview

To consult with patients, get feedback from them, study their lived-experiences

ED patients

Patient-reported experiences and patient satisfaction survey and semi-structured patient interview guide

Develop strategies to overcome the challenges of patient satisfaction

5. Conducting interview about barriers and enablers

To study the organizational climate of the ED before the intervention and consult with ED staff to gauge interest in implementing a new ED management system

ED staff

Semi-structured interview

Resolve potential contextual barriers to successful implementation