From: Implementation of an ED surge management platform: a study protocol
Activity | Objective | Target groups (ED, staff, patients, patient advisors) | Measurement tool and method | Outcome of interest |
---|---|---|---|---|
1. Deliver a presentation | Prepare staff for upcoming changes | ED staff | Virtual presentation | Improved understanding of SurgeCon and obtaining the highest level of support possible |
2. Observing the ED’s physical layout | To gain insight into the best next steps to improve layout and gain the greatest efficiency | ED | Qualitative observational method/site assessment checklist | Improved area of operations |
3. Recording the clinical and demographic characteristics of hospitals and patients | To assess ED’s organizational and workflow structures | ED | Site assessment checklist | Understanding ED characteristics |
4. Conducting patient-reported experiences, patient satisfaction telephone interviews, and semi-structured patient interview | To consult with patients, get feedback from them, study their lived-experiences | ED patients | Patient-reported experiences and patient satisfaction survey and semi-structured patient interview guide | Develop strategies to overcome the challenges of patient satisfaction |
5. Conducting interview about barriers and enablers | To study the organizational climate of the ED before the intervention and consult with ED staff to gauge interest in implementing a new ED management system | ED staff | Semi-structured interview | Resolve potential contextual barriers to successful implementation |