Table 3 User barriers and enablers
| Â | Finding | Category | Synthesised finding |
|---|---|---|---|
User barriers | Lack of awareness (n = 2) | Not aware or does not see a need for tool | Providers experienced user barriers where awareness or need for the tool was limited, where the imposition of external authority through the CDS was unwelcome, and where users were resistant to technology |
Did not see a need | |||
Providers hesitant | |||
Perceived external authority | Users feeling marked down by an external authority | ||
Being marked down | |||
High-frequency overriders | |||
Resistance to technology | Lack of trust or familiarity with technology | ||
AI does not understand their jobs | |||
User enablers | Skill expansion (n = 2) | Perceived usefulness to expand skills | Providers experienced user enablers where CDS was seen as useful for skill expansion, where they felt confident with use of the tool following appropriate training and individual follow-up |
Usefulness (n = 2) | |||
User satisfaction | |||
Introductory training | Receiving initial and follow-up training | ||
Following up session | |||
Performance feedback | |||
Confidence | Familiarity with tool | ||
Familiarity |