| Framework | Description | Definition of framework components as applied to ERP | Strategies to address barriers and facilitators |
---|---|---|---|---|
Effective practices | Usable innovations | Well-operationalized innovations that are teachable, learnable, doable, and readily assessed in practice | Operationalization: essential functions of ERPs and pathways Fidelity: statements on fidelity to ERPs; may include measurement of implementation or recommendations and suggestions about measurement Function: evidence in other areas that have used ERPs or strategies for using ERPs; adaptation of ERPs in current practice Philosophy: attitudes and beliefs about ERPs; rationale for implementing ERP | • Evidence-based ERPs with validation by expert panels • Implementation tools |
Effective implementation | Stages | Integrated, non-linear process starting with exploration and ending with full implementation of an innovation into practice | Exploration: descriptions of whether ERP implementation was feasible; readiness for implementation; activities related to preparing to implement ERPs, including engaging colleagues and experts Installation: discussions of steps needed prior to being able to implement ERPs at site, including capacity building; partnering with experts to build competencies to implement ERPs at site (i.e., seminars, trainings); consulting expert partners and consultants to implement ERPs at the site Initial implementation: experiences that hospitals have with the initial implementation of the innovation; early improvements or changes needed to the early ERP implementation; initial or preliminary results/outcomes or policies related to initial ERP implementation Full implementation: discussions about ERP implementation becoming standard practice at the site including standardization of protocols | • Local team infrastructure and defined roles: surgical champion, anesthesia champion, child life specialist, patient advocate liaison, quality improvement leader (QI), and ERP coordinator • Learning collaboratives for pediatric surgical hospitals |
Implementation drivers | Drivers of success including development of competencies, obtaining organizational supports, and engaging leadership. | Organization drivers: infrastructure components necessary to ERP implementation, including decision support data systems, and facilitative administration Competency drivers for clinicians: coaching and professional development designed to help the team use ERPs as intended; training that is skills-based and informed by adult learning processes; onboarding staff specifically to support ERP implementation Leadership drivers: support by hospital leaders for ERPs | • Monthly training curriculum through learning collaboratives • Coaching by topic experts • Facilitative leadership • Support engaging team members and hospital administrators | |
Enabling context | Teams | Supportive teams to define infrastructures and support methods and improve outcomes | Receptiveness and buy-in: receptiveness of ERPs among team members Collaboration: communication across and within departments, meetings about ERPs Team engagement: team members that have or should be involved in the implementation of ERPs, including a champion, health care clinician, data collector, patient and family liaison, and hospital administration liaison | • Toolkit and troubleshooting support to help hospitals move through the stages; with exploration completed, the learning collaborative will help hospitals move from installation and initial implementation phases to full implementation • ERP implementation sustainability assessment |
Improvement cycles | Based on Plan, Do, Study, Act (PDSA) process with rapid cycle feedback for continuous QI and learning | Not applicable in this preliminary examination of ERP implementation in the study centers; all centers were in the pre-implementation phase that precedes improvement cycles | • Quarterly data-driven feedback sessions for hospitals during learning collaborative meetings • QI expert on implementation teams |