Fig. 3

Section of the initial process map for organizational unit 1A. Key describes lines and symbols that were color-coded to represent varying stakeholder perspectives and to signify corroboration across stakeholders within an organization. Symbols were also used to identify and visually discern inconsistencies in stakeholder-reported interview data. Ten total stakeholders were interviewed from organization 1. Stakeholders not pictured were located at other organizational units (1B, 1C, and 1D)