Table 1 List of implementation facilitating factors

Monthly

    Communications engagement

Yes/no

• Yes = communicated with us at least 1 in a given month (e.g., emailed back with patient uses)

• No = did not communicate with us in a given month

    Dashboard development

Yes/no

• Yes = Pt surveys collected

• No = Pt surveys not collected

    Website engagement

Yes/no

• Yes = downloaded something on website or engaged via comments on website

• No = did none of those

    Other notes on site’s engagement

N/A

Quarterly

    Clinical champion engagement

High/intermediate/low

For example,

• Low = lack of interest;

• High = Evident interest and support

    Team engagement

High/intermediate/low

For example,

• High = attendance of team members at meetings

• Low = no attendance of team members at meetings

    EHR/telehealth/patient portal

Integration progress

High/intermediate/low

For example,

• High = engaging in at least one integration

• Intermediate = interested by not complete

• Low = not happening