Table 1 Components of low-touch and high-touch implementation support
Package | Component | Description |
|---|---|---|
Foundational (low-touch) | Toolkit | Standardized program materials and training curriculum to help clinical staff implement Caregivers FIRST, including recorded implementation support training webinars and guidance on core and modifiable components, including options for customization |
SharePoint | Secure SharePoint for access to Caregivers FIRST curriculum, implementation support materials (e.g., caregiver marketing templates), and standardized materials to facilitate monitoring sites’ progress | |
Data dashboard | Secure web-based dashboard developed in partnership with the Caregiver Support Program to assist sites with tracking their implementation activity through electronic health record notes | |
Learning collaboratives | Designed to capture and share local knowledge as well as create a collaborative environment for peer-to-peer sharing of experiences and best practices to support implementation. Delivered via teleconference as monthly office hours and quarterly Diffusion Network calls | |
Enhanced (high-touch) | Foundational low-touch support | All sites randomized to high-touch support also receive standard low-touch support |
Technical assistance | Direct access to Function QUERI implementation facilitators for tailored technical assistance as needed | |
Needs Assessment | Online Needs Assessment (survey) to ensure calls address key implementation challenges | |
Facilitated calls | Four groups facilitated calls focusing on key barriers to implementation and needs identified from the Needs Assessment |