Table 3 Parent telehealth survey results by language (n = 200)

Reason for visit (n = 197)

0.31

 Annual well-child visit

88 (44.7)

46 (41.1)

42 (49.4)

 Follow-up appointment

57 (28.9)

34 (30.4)

23 (27.1)

 Weight check

27 (13.7)

14 (12.5)

13 (15.3)

 Other

25 (12.7)

18 (16.1)

7(8.2)

How was the visit completed?

 < 0.001

 In-person

101(50.5)

47 (40.9)

54 (63.5)

 Video

79 (39.5)

60 (52.2)

19 (22.4)

 Phone

20 (10.0)

8(7.0)

12 (14.1)

Reason for virtual visit^a (n = 98)

0.006

 My preference to do a virtual visit

23 (23.5)

20 (29.9)

3 (9.7)

 Due to COVID-19, in-person visits were not allowed

68 (69.4)

40 (59.7)

28 (90.3)

 Unknown

7 (7.1)

7 (10.4)

0 (0.0)

Utilized interpreter services (n = 168)

 < 0.001

 Yes

58 (34.5)

7 (8.4)

51 (60.0)

 No

110 (65.5)

76 (91.6)

34 (40.0)

Visit logistics

Was using the video platform easy?^b (n = 78)

0.31

Yes, definitely

67 (85.9)

52 (88.1)

15 (78.9)

Yes, mostly

8 (10.3)

6 (10.2)

2 (10.5)

Yes, somewhat

3 (3.8)

1 (1.7)

2 (10.5)

Any problems joining the visit?^b (n = 77)

0.54

Yes, definitely

3 (3.9)

2 (3.4)

1 (5.3)

Yes, somewhat

5 (6.5)

3 (5.2)

2 (10.5)

No, I disagree

69 (89.6)

53 (91.4)

16 (84.2)

Any problems getting to the in-person visit?^c (n = 96)

0.62

Yes, definitely

2 (2.1)

0 (0.0)

2 (3.8)

Yes, somewhat

7 (7.3)

3 (7.0)

4 (7.5)

No, I disagree

87 (90.6)

40 (93.0)

47 (88.7)

Virtual visit experience

 The doctor explained things in a way that was easy to understand^a (n = 99)

0.01

Yes, definitely

87 (87.9)

64 (94.1)

23 (74.2)

Yes, mostly

9 (9.1)

3 (4.4)

6 (19.4)

Yes, somewhat

3 (3.0)

1 (1.5)

2 (6.5)

The doctor listened carefully to me^a (n = 98)

0.81

Yes, definitely

87 (88.8)

60 (89.6)

27 (87.1)

Yes, mostly

10 (10.2)

6 (9.0)

4 (12.9)

Yes, somewhat

1 (1.0)

1 (1.5)

0 (0.0)

The doctor spent enough time with me^a (n = 99)

0.09

Yes, definitely

87 (87.9)

63 (92.6)

24 (77.4)

Yes, mostly

9 (9.1)

4 (5.9)

5 (16.1)

Yes, somewhat

3 (3.0)

1 (1.5)

2 (6.5)

Preferences

 In the future, I would want my child’s care to be a combination of in-person and virtual visits (n = 196)

0.06

Agree

157 (80.1)

95 (84.8)

62 (73.8)

Disagree

39 (19.9)

17 (15.2)

22 (26.2)

Virtual visits improve my access to healthcare services (n = 192)

0.70

Agree

142 (74.0)

84 (75.0)

58 (72.5)

Disagree

50 (26.0)

28 (25.0)

22 (27.5)